GSM-SIM

FAQ

"Insert SIM" message arrives after installation of the Simcard
The possible reason	How to act
Bad contact between the Simcard and the handset.	Remove the card, clean the contacts of the card and the handset and insert the card back into the handset.
If it does not help, the Simcard should be replaced.	To check the card, insert it into some other handset.
It is impossible to make and receive calls
The possible reason	How to act
The phone is not registered in the network of the operator.	In the "options" menu choose an automatic choice of the network.
There is no GSM network covering zone.	Find a covering zone.
There is no money on the balance of the card, while in your specific country the incoming calls are payable.	Add balance.
It is impossible to make an outgoing call (the incoming calls are received)
The possible reason	How to act
There is no money on the balance.	Add balance.
Wrong number or wrong way of dialing.	Make a call using correct dialing format and dial existing numbers.
When making a call, a voice message in English comes: "The dialed number can not be reached with this GSM card" or on the display there comes a message "The call is changed", "Call restricted", "Calls not allowed" and nothing more happens
The possible reason	How to act
The phone does not support the program facility of the SIM card.	Call via the special menu.
The handset processes the inquiries of the simcard incorrectly.	Call via the special menu.
When trying to call from the special menu, a message appears on the display: The handset doesn't support SERVICE command from [brand name] or the special menu is absent in the phone
The possible reason	How to act
The handset does not support the program functions of the simcard.	Do not call using the spcial menu, instead use a special dialing scheme: 14600+country_code+# and push the "call" key .
It is forbidden to use USSD dialing in the network of the operator (USSD dialing is forbidden in the UAE and some other countries).	Try to use another operator's network or dial the number of the subscriber using SMS messages**.
The incoming calls are of bad quality (one way audibility, noises, echo), or it is impossible to call to the simcard, while the outgoing calls are of normal quality
The possible reason	How to act
Bad quality of connection occurs with the operators, using, as a rule, VoiP connections, from which the incoming calls are initiated.	Call from the operators that have good quality connection, for example, mobile network operators.
It is impossible to send SMS message
The possible reason	How to act
There is no money on the balance.	Add balance.
Incorrect / withheld number of the center of SMS messages.	Dial the correct number +3725099000.
Overflow of the SMS memory of the phone of the addressee.	Ask the addressee to empty the memory.
Incorrect number of the addressee.	Send messages to a correct number.
How to check the rest of the balance?
Several variants are possible depending on the model of your phone: Dial 099, push the "call" key Choose "check balance" from the special menu Dial 146099#
How to add balance?
Several variants are possible depending on the model of your phone: You can add balance using a top-up PIN code - PIN can be purchased from a distributor of GSM-SIM cards or here on this website - From the special menu, Choose Add Credit, insert PIN code - If the phone does not support the program functions of the special menu, insert PIN in the format 146098(PIN code)#, for example, 1460981234567890123456# and push the "call" key You will be able to top-up your account (or order pincodes) via - sms - e-mail - voice and any other communication form. - Top-up via handset. Log-in and see how or read the FAQ that comes with your simcard! We accept Paypal and wiretransfer. (Paypal also has a "payment via phone" option you can use)
Send messages to 9146 number, with message text as: 14600_country_code_phone_number# For example, to call to number 003726868000, it is necessary to send a message 146003726868000# to the number 9146

FAQ

"Insert SIM" message arrives after installation of the Simcard

It is impossible to make and receive calls

It is impossible to make an outgoing call (the incoming calls are received)

When making a call, a voice message in English comes: "The dialed number can not be reached with this GSM card" or on the display there comes a message "The call is changed", "Call restricted", "Calls not allowed" and nothing more happens

When trying to call from the special menu, a message appears on the display: The handset doesn't support SERVICE command from [brand name] or the special menu is absent in the phone

The incoming calls are of bad quality (one way audibility, noises, echo), or it is impossible to call to the simcard, while the outgoing calls are of normal quality

It is impossible to send SMS message

How to check the rest of the balance?

How to add balance?